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Last revised: September 23, 2026
This policy explains how to report listings, messages, profiles or conduct in the India marketplace, what information is collected, and how to challenge a moderation decision. For immediate danger, contact local emergency services. Liztd is not an emergency response service.
Report suspected fraud, threats, harassment, exploitation, prohibited goods, misleading listings, privacy violations, intellectual property infringement, animal welfare concerns or misuse of the platform. You do not need to determine that a law was broken before raising a good-faith concern.
The Prohibited Items and Activities Policy defines platform bans. Reporting examples do not create permission for a category prohibited by that policy. A weapon, explicit item or prohibited animal does not become eligible because local law permits it.
Use Report on the relevant listing where available. The in-product reporting route requires you to sign in and complete any account verification required by the service. Liztd can associate the report with your account; this is not anonymous reporting to Liztd.
If the relevant screen has no Report control, or you cannot sign in, email support@liztd.com. You do not need to create an account to email a report. Liztd will receive your sending email address and information included in the message; email is not an anonymous channel to Liztd either.
Never provide a password, one-time code or full financial account details. Do not download, attach or redistribute child sexual abuse material or intimate imagery to support a report; provide a URL or a safe description. Preserve lawful evidence of a transaction for yourself where appropriate.
We do not routinely identify a reporter to the reported user. Authorised personnel and providers involved in intake, investigation and response may access report information. We may share information when lawfully required, necessary for safety or legal rights, or needed for an applicable complaint process. Report details themselves may make a reporter identifiable. Absolute anonymity or confidentiality cannot be guaranteed.
For an intellectual property complaint or another process that requires disclosure to the affected party, identifying details may be shared where legally necessary. The Privacy Policy explains broader handling and retention.
We assess reports against our policies and applicable law, prioritising urgent safety concerns and legal deadlines. We may ask for clarification, preserve evidence, limit or remove content, restrict an account, notify appropriate authorities where required, or take no action if the available information does not establish a violation.
An acknowledgment confirms receipt, not a completed investigation. For ordinary reports without a statutory deadline, our service targets are acknowledgment within two business days and an initial assessment or status update within seven calendar days. Complex cases may take longer; we will explain when more information is needed. These targets do not extend a legal deadline or guarantee a particular outcome.
We may provide a status or outcome where practicable and lawful. Privacy, security and investigation requirements may limit the details we disclose. A report does not guarantee removal, a refund or a finding that someone broke the law.
Contact Liztd Inc. at admin@liztd.com with the relevant URL or identifiers, a description of the concern and contact details for a response. You do not need a Liztd account. Put Urgent intimate image or impersonation complaint in the subject for intimate imagery or electronic impersonation.
For complaints governed by India’s intermediary rules, we acknowledge receipt within 24 hours and resolve ordinary grievances within seven days. Requests within the rules’ expedited removal categories are handled within 36 hours. For qualifying complaints about exposure of a person’s private areas, nudity, sexual acts or electronic impersonation, including morphed images, we take the required reasonable and practicable removal or disabling measures within two hours. These are statutory duties where applicable, not optional service targets.
Qualifying court orders and authorised government notices under the intermediary rules are handled within the separate applicable deadline, including the three-hour period where required. That legal-order process is distinct from an ordinary user report or grievance.
You may seek review by the competent Grievance Appellate Committee when entitled under applicable law, including after an eligible unresolved grievance. An appeal from a communicated grievance decision generally must be filed within 30 days. An internal Liztd appeal does not extend a statutory deadline. Court and other statutory remedies remain available.
Send alleged copyright, trademark or other intellectual property infringement complaints to admin@liztd.com. Identify the right, its owner, your authority to act, and the exact listing or content URL. Include reliable supporting information, your contact details and a signed statement that your report is accurate and made in good faith. Do not report merely because you dislike a lawful criticism, resale or competing offer.
We assess the complaint under applicable law and may ask for clarification, remove or restrict content, notify the affected user or take no action. An affected user may explain an alleged mistake through appeals@liztd.com. India complaints do not automatically follow the United States DMCA counter-notice restoration timetable. Court orders and applicable statutory procedures control.
To challenge a content or account decision, email appeals@liztd.com with your account identifier, the affected content, the decision or case reference if available, and the reasons you believe it was incorrect. Include new information that may affect the assessment. Do not send passwords or unnecessary identity documents.
A person will reconsider the decision using the available information. For an ordinary moderation appeal without a statutory deadline, we aim to provide a decision or a status update within 14 calendar days. If further investigation is needed, we will explain the next step. Internal decisions do not prevent statutory appeals, complaints to a competent authority or other legal remedies, and do not extend their filing deadlines.
For general complaints, contact Liztd Inc. at admin@liztd.com. For personal-data requests, contact privacy@liztd.com. For intellectual property complaints, contact admin@liztd.com. If an address fails, use support@liztd.com and explain the problem. An unavailable mailbox does not remove a legal obligation to receive and act on a valid request.
We terminate accounts of repeat copyright infringers in appropriate circumstances and may restrict an account for a serious single infringement. We consider the available evidence, valid retractions, counter-notices and legal outcomes. Repeated unsupported complaints do not automatically establish infringement.
Make reports honestly and provide accurate information to the best of your knowledge. A mistaken good-faith report is not abuse. Deliberately false accusations, coordinated harassment or repeated misuse of the reporting system can lead to restrictions. Do not retaliate against another user for raising a concern.
We will post the current version and its effective date on this page. For material changes, we will provide at least 30 days of advance notice through a prominent platform notice or email, unless a change must take effect sooner to meet a legal requirement or address an urgent security or safety issue. We will obtain consent where the law requires it. Changes do not retroactively alter a completed transaction or remove nonwaivable rights.